Legal

Privacy Policy

Effective August 20, 2026

Camp Sniff (“we,” “us,” or “our”) is a nature-based dog enrichment company based in North County San Diego, California. This Privacy Policy explains how we collect, use, share, and protect information when you submit an inquiry, apply for or hold a membership, participate in Camp Sniff services, or otherwise interact with our website at campsniff.com and try.campsniff.com (the “Site”) and our Camp Sniff My Account portal at myaccount.campsniff.com (the “Portal”).

By providing your information through the Site or Portal, you agree to the practices described in this Privacy Policy.

Information We Collect

Your Contact & Owner Information

During inquiry and onboarding, we collect your first and last name, email address, mobile phone number, ZIP code, preferred adventure days, and any notes you choose to share about your interest in Camp Sniff.

Your Dog’s Information

We collect details about your dog, including name, breed, date of birth, energy level, group-care experience, and a photograph.

Vaccination & Veterinary Records

We collect vaccination records and your veterinary office’s contact information so we can confirm that required vaccinations are current. When you upload veterinary or vaccination documents, we may use AI-assisted tools to extract information from those documents. Before we rely on extracted data operationally, you have the opportunity to review and correct the results.

Service Addresses & Access Instructions

To coordinate pickup and drop-off, we collect service addresses and any access instructions you provide, such as gate codes, parking notes, or entry details.

Emergency Contacts

We collect emergency contact information so we can reach the right person quickly if a concern arises during your dog’s day.

Communication Preferences & Consent Records

We record your consent to receive email and SMS messages from us, along with the date and time of consent, the specific disclosure text and version you agreed to, and your IP address when collected.

Agreement Acceptance & Signature Records

When you accept agreements, authorizations, or policies, we record your acceptance and any signature or affirmation you provide, along with the date and time.

Authentication & Technical Information

When you sign in to the Portal, we collect authentication information and technical details such as device information, browser type, and IP address. We use browser local storage and session storage to keep you signed in, remember your progress in multi-step flows, and preserve your preferences. This information is stored on your device and is not shared with third parties.

Website Referral & First-Touch Information

When you visit the Site, we may automatically collect limited first-touch website and referral information to understand how prospective customers discover Camp Sniff and to evaluate the effectiveness of our marketing and outreach. When available, this may include the referring website or domain (hostname only, not the full referrer URL), the initial landing page (pathname only, not its query string), and campaign or source information contained in UTM parameters — such as source, medium, campaign, content, and term — together with the timestamp of the first observed visit or acquisition touch.

This first-touch information is stored temporarily in first-party browser local storage on your device, is retained for up to 90 days, and is preserved rather than overwritten on later visits. If you submit an inquiry, we may associate this first-touch information with your inquiry. This information is designed not to include your name, email address, phone number, street address, your dog’s name, veterinary information, vaccination information, or free-text inquiry content.

Cookies & Website Analytics

We use Google Analytics 4 on our public website to understand how visitors find and use the Site and to measure website performance and inquiry conversions. Google Analytics may automatically collect information such as:

Pages you view and how you interact with the Site;
Session and engagement information, such as time on site and visit duration;
Referring source and campaign information;
Browser and device information, such as browser type and device category;
Approximate geographic information derived from your IP address; and
A pseudonymous browser or client identifier used to distinguish browsers and measure visits over time.

Google Analytics uses first-party cookies or similar technologies on your browser to collect this measurement information. We use the information collected through Google Analytics for website measurement, reporting, and understanding the effectiveness of our website and marketing efforts.

When you submit an inquiry through campsniff.com, Camp Sniff may capture and store the pseudonymous Google Analytics client identifier associated with your browser as part of your inquiry record. We may later use that stored identifier to report lead-funnel progression events to Google Analytics, such as when an inquiry advances through our admissions process. This allows us to measure how website inquiries progress after submission without intentionally sending your name, email address, phone number, dog information, service address, or the contents of your inquiry to Google Analytics.

This Google Analytics measurement is separate from the first-party first-touch referral information described above, which is stored in your browser’s local storage and is not part of Google Analytics. We do not intentionally send your name, email address, phone number, dog information, vaccination or veterinary records, service address, or the contents of inquiry forms to Google Analytics.

Third-Party Services & Service Providers

We rely on trusted third-party services to operate. Each provider handles information according to its own terms and privacy practices. These include:

Google Fonts: Used to display fonts on our Site; may set cookies and receive your IP address.
Google Analytics: Google Analytics is provided by Google and is used on our public website to measure website performance and to understand how visitors find and use our Site. Google processes analytics information to provide website measurement and reporting services to us. You can review Google’s privacy and terms information at policies.google.com/privacy.
Google sign-in: Used to authenticate Portal accounts when you choose to sign in with Google.
Google Address Validation: Used to verify service-area addresses and pickup/drop-off locations.
Stripe: Payment processing is hosted by Stripe. Camp Sniff does not receive or store full card numbers or CVVs. Where Camp Sniff stores payment-method identifiers, it may retain limited card display information, such as the card brand and last four digits.
Base44: Our application platform, which hosts data, files, and application logic on our behalf.
Resend: Used to deliver email.
Twilio: Used to deliver SMS messages.

How We Use Your Information

To review your inquiry and determine whether Camp Sniff is a good fit for your dog.
To schedule and coordinate adventures, transportation, pickups, and drop-offs.
To send operational communications such as reminders, scheduling updates, pickup notifications, and invoices.
To verify vaccination status with your veterinary office when you authorize us to do so.
To process payments and maintain payment-method records as described above.
To respond to your questions and provide customer support.
To understand how prospective customers discover Camp Sniff and to evaluate the effectiveness of our marketing and outreach.
To meet our legal, insurance, and licensing obligations.

How We Share Your Information

We do not sell your personal information. We share information only as described below:

Veterinary offices: When you authorize contact, we may confirm your dog’s vaccination records with the veterinary office you identify.
Service providers: We use the third-party services listed above to host our website and Portal, store files, deliver messages, validate addresses, and process payments. These providers process information on our behalf and under appropriate confidentiality obligations.
Legal compliance: We may disclose information when required by law, court order, or to protect the safety, rights, or property of our customers, our team, or others.

AI-Assisted Extraction & Review

When you upload veterinary or vaccination records, we may use AI-assisted tools to extract information such as vaccine names and dates. Extracted results are presented for your review and correction before we rely on them operationally. Uploaded documents and extracted data are handled under the same security and retention practices described in this policy.

SMS & Email Communications

With your consent, we may send SMS messages about your inquiry and Camp Sniff services, including reminders, scheduling, and pickup updates. Message frequency varies. Standard message and data rates may apply. You can opt out of SMS at any time by replying STOP to any message.

You can opt out of marketing email at any time using the unsubscribe link in those messages or by contacting us. Transactional messages — such as scheduling confirmations, pickup notifications, and invoices — are necessary to provide our services and may be sent even if you opt out of marketing email.

Data Retention

We retain inquiry, membership, agreement, and payment information for as long as needed to provide our services and to meet legal, insurance, transaction-record, and operational retention requirements. When you request deletion, we remove your information where practical, except where we are required to retain it.

First-touch website and referral information stored in your browser’s local storage is retained for up to 90 days. If you submit an inquiry, the first-touch information associated with that inquiry is retained as part of your inquiry record under the retention practices described above.

Data Security

We take reasonable measures to protect your information using secure storage, access controls, and encrypted transmission where appropriate. No method of transmission or storage is completely secure, but we work to protect your information consistent with applicable law.

Your Privacy Rights

California law may provide certain privacy rights depending on the circumstances and applicability of particular laws. Regardless of whether a specific privacy statute applies, Camp Sniff accepts reasonable requests to access, correct, or delete personal information, subject to legal, safety, insurance, transaction-record, and operational retention requirements.

To exercise any of these rights, contact us at privacy@campsniff.com. We will respond within the timeframe required by applicable law.

Children’s Privacy

Our services and accounts are intended for adults responsible for dogs. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically.

Contact Us

For privacy questions or to request access, correction, or deletion of your personal information, contact us at:

Camp Sniff
North County San Diego, California
privacy@campsniff.com

For general questions: info@campsniff.com · (619) 929-7738

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